Privacy Policy

1. Introduction

Zionite Real Estate ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website, or interact with us.

This policy applies to all individuals who access our services, whether located in Ghana or internationally. By using our services, you consent to the practices described in this policy.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Full name and title
• Contact information (email address, phone number, physical address)
• Identification documents (Ghana Card, passport, driver's license)
• Financial information for payment processing
• Employment and income details for credit assessments
• Property ownership history
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device identifiers
• Browser type and operating system
• Pages visited and time spent on site
• Referring website addresses
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing property transactions and purchases
• Providing property consultation and advisory services
• Verifying your identity and conducting due diligence
• Communicating about properties, services, and appointments
• Processing payments and managing payment plans
• Preparing and executing legal documents
• Sending marketing communications (with your consent)
• Improving our services and website experience
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We may share your personal information with:

• Government agencies: Ghana Lands Commission, Ghana Revenue Authority, and other regulatory bodies as required for property transactions
• Legal partners: Licensed lawyers and conveyancers handling property documentation
• Financial institutions: Banks and mortgage providers when you apply for financing
• Service providers: Third parties who assist with our operations (payment processors, IT services)
• Property developers: When necessary to complete property transactions

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage of physical documents
• Access controls limiting who can view your information
• Regular security assessments and updates
• Staff training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Property transaction records are typically retained for a minimum of seven years to comply with Ghanaian tax and property laws.

After the retention period, we will securely delete or anonymize your information.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Deliver relevant content and advertisements

You can control cookie settings through your browser. Blocking certain cookies may affect website functionality.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Withdraw consent: Withdraw consent for marketing communications at any time
• Portability: Request transfer of your information in a portable format
• Object: Object to certain processing activities

To exercise these rights, please contact us using the details in Section 12.

9. Marketing Communications

With your consent, we may send you marketing communications about our properties, services, and promotions. You can opt-out at any time by:

• Clicking the "unsubscribe" link in our marketing emails
• Contacting us directly to update your preferences
• Replying "STOP" to SMS marketing messages

Opting out of marketing does not affect service-related communications necessary for active transactions.

10. International Data Transfers

Your information is primarily processed and stored in Ghana. In cases where we transfer data internationally (for example, to cloud service providers), we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date.

We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

We will respond to your request within 30 days.